Club Etiquette

To ensure that each guest has the best experience possible, we ask that all members follow our club etiquette and rules.

Cameras

Photography and filming may only take place with the permission of a club manager.

Cancellation policy

There is a 24-hour cancellation policy for all appointments, reservations or sessions. Cancellations within less than 24 hours are subject to charges up to full payment.

Cell phones

Cell phone usage is not permitted in restricted areas, including the fitness floor, locker rooms, studios and child care center. Please be respectful of other members by keeping calls to a minimum and using an appropriate tone of voice.

Children

For safety reasons, children under 12 are not permitted in group exercise classes or on the fitness floor. Children under 12 may work with a personal trainer in a supervised situation. Children 12-14 must attend a fitness and safety orientation prior to participating in any fitness related activity. Parents are responsible for the appropriate behavior of their children both in the Child Care Learning & Activity Center and around the club.

Denial of service

Reniassance Athletic Club reserves the right to deny service to any member or guest based on behavior or attitude. 

Equipment and classes

For your protection, we recommend an initial orientation with our staff to become familiar with the equipment. In addition, our personal trainers and staff are available to help you use the equipment in a safe and effective manner. When others are waiting, please limit your time on a single piece of equipment. Staff are here to help ensure equal access to classes and equipment. All members are expected to wipe down equipment following usage.

Locker rooms

Day-use lockers are available for all members and guests. Lockers are equipped with a keyless lock option both in the locker rooms and small lobby lockers. Staff clears out items left overnight in day-use lockers. Renaissance Athletic Club is not responsible for items left in lockers overnight. Food and beverages, are not permitted in the locker room areas. 

Membership card

Membership card must be presented each time you enter the club and when registering guests. If you forget your membership card, Member Services can check you in through a computer system. If a card is lost or forgotten on a regular basis, members will be charged a $10 replacement fee. Your membership card may not be given to or used by anyone other than the person to whom it was issued. Misrepresentation or misuse could result in the cancellation of your membership.

Personal training

Personal training may only be conducted by Renaissance Athletic Club (RAC) trainers. Using non-RAC trainers on-site may result in suspension or termination of membership.

Smoking

Smoking is not permitted on club property.

Towels

Towels are complimentary. Please limit usage to two towels per visit and deposit them in the appropriate containers after use.